1CLC- Starbucks Case StudyGrand Canyon University MGT-410: Servant Leadership 2Who Took Ethical Action?The ethical course of action in this situation was followed by the CEO. He took accountability for a situation he did not directly affect but took accountability for the actions of people in the company. Heended up meeting with the two individuals who were arrested in Starbucks and wanted to hear their experiences and perspectives. Also made a company policy for employees to receive more training on thesubject.Unethical Behavior ConsequencesThe consequence of the unethical behavior portrayed at the Starbucks in Philly was call out of all of Starbucks ethics. Starbucks was pressed with questions and was accused of blatant racism. Theconsequence of their reckless behavior resulted in being interviewed and investigated on live television in front of the whole country. The coffee shop took
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